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Elegant Themes Affiliates/PayPal Cock-up

Posted: February 4th, 2013 | Posted in: General

Not sure what to think about this, other than it is bloody annoying seeing as neither PayPal nor Elegant Themes seem to have a clue, nor are they letting us know where the affiliate payments are exactly…

Mitch Skolnik, Feb 04 02:32 pm (PST):
Unfortunately it is in their hands and there is no time frame at this time.

Best,
Mitch Skolnik
www.ElegantThemes.com

Gordon Mackay, Feb 04 02:28 pm (PST):
Are they or you likely to be able to tell me when this will be resolved?

Thanks.

Mitch Skolnik, Feb 04 01:11 pm (PST):
The funds are currently in a limbo state. You will be receiving an email from PayPal detailing the situation.

Thanks for your patience.

Best,
Mitch Skolnik
www.ElegantThemes.com

Gordon Mackay, Feb 04 01:05 pm (PST):
Hi there, thanks for the update. My commission has not yet appeared in my PayPal account.

Nick Roach, Feb 01 01:16 pm (PST):
Sorry about that. PayPal is currently experiencing delays, and the payment is stuck in limbo as they fix a bug. I have talked with them, and they expect the problem to be fixed sometime today. I am sorry for the confusion!


Best Regards,
Nick Roach
www.ElegantThemes.com

Gordon Mackay, Feb 01 11:42 am (PST):
Hi Nick,

I received this e-mail, but there are no new funds in my PayPal account.

On 1 Feb 2013, at 19:00, Elegant Themes <support@elegantthemes.com> wrote:

> Dear Gordon,
>
> We have sent your commission payment for this month. Be sure to login and check your financial history as well as other important stats. We hope to continue building a strong partnership with you!
>
>
> Best Regards,
> Nick Roach
> www.ElegantThemes.com

What I do know is that this has been a good affiliate program in the past, but I really hate being kept in the dark!